Real cases. Real outcomes.

Problem

EasyAntiCheat permanently suspended the account with a vague 'cheating' allegation. Save-the-World account, V-Bucks purchases and rare skins would have been lost. Parents as contracting party.

Strategy

GDPR Art. 15 request forced disclosure of EAC logs - no concrete cheat evidence, just heuristics. Formal letter under DSA Art. 17, GDPR Art. 22 and § 327 BGB. 14-day deadline.

Result

Account fully reinstated, all V-Bucks and skins preserved. Out-of-court.

Problem

Sudden VAC ban on CS2 after 8 years of account use. Inventory with Karambit knife and several Souvenir AWPs worth ~ €12,430. Valve's position: 'VAC bans are never lifted.'

Strategy

Formal letter requesting evidence → no substantive response. Filed at consumer's home venue (Art. 18 Brussels Ia) at LG Cologne. Arguments: § 307 BGB (intransparent ToS) and Art. 22 GDPR. Damages claim under § 280 BGB.

Result

Settlement: Valve paid €9,500 in damages, account remained suspended. Court costs covered by Valve.

Problem

Account in use since 2008, deactivated without concrete reason. 14 years of photo memorabilia, contacts, group memberships affected. ID verification rejected.

Strategy

Formal letter based on BGH III ZR 179/20 - the 'procedural triad' (notice, hearing, redecision). Reference to DSA Art. 17 as VLOP duty and interim injunction as next step.

Result

Account reinstated within 7 days of receiving the formal letter. All content intact.

Problem

Seller account suspended without warning. Plan of Action submitted - rejected. €47,300 in payouts held for 90 days, inventory also blocked. Existential threat.

Strategy

Interim injunction filed at LG Hamburg based on P2B Regulation Art. 4 (mandatory 30-day prior notice) + Art. 11 (internal complaint system). Urgency demonstrated by ongoing storage costs.

Result

Interim injunction granted after 11 days. Amazon reactivated within 48 hours, payout processed. Main proceeding not required.

Problem

Account 'restricted' with €14,800 reserve held for 180 days. PayPal's reasoning: 'suspected elevated risk'. No specific facts, no complaint path.

Strategy

Parallel BaFin complaint (PayPal as ZAG payment institution) + formal letter referencing OLG Bamberg 2023 decision on reserve amounts. Disclosure claim under § 675f BGB + § 27 ZAG.

Result

Full payout of €14,800 after 6 weeks - before the 180-day expiry. Account closed with proper final accounting.

Problem

Permanent account ban with vague 'Community Guidelines' reasoning. Ad revenue ~ €3,200/month, several active sponsor contracts. 12-month loss estimated at €38,400.

Strategy

DSA Art. 20 internal complaint followed by DSA Art. 21 proceedings at Appeals Centre Europe (Dublin). Arguments: Statement of Reasons insufficient, decision fully automated (Art. 22 GDPR).

Result

Appeals Centre ruled in client's favor. Account reinstated within 5 weeks, reach recovered.

Problem

16-year-old brother had purchased FUT points worth €380 without permission. Parents performed chargeback - Sony responded with console ban (hardware-tied) and permaban of PSN account. ~€4,200 library lost.

Strategy

§ 110 BGB (allowance provision) - minors' purchases without parental consent are voidable. Chargeback therefore legitimate - ban in response unlawful (§ 242 BGB good faith). Formal letter with deadline.

Result

Console ban and PSN suspension lifted after 28 days, library fully restored.

Problem

HWID ban hit the family PC, also excluding flatmates. Skins and Battle Pass (Elderflame bundle) worth €2,100 locked. Riot's position: HWID bans are 'permanent'.

Strategy

GDPR Art. 22 - Vanguard detection is fully automated without human review. ECJ C-634/21 (SCHUFA): such decisions are 'significantly affecting' and unlawful without human oversight. Plus: 'Störerhaftung' (interference liability) doesn't apply (cohabitants).

Result

Riot lifted HWID ban after 6 weeks, account reinstated, all skins preserved.

Problem

Channel with 240,000 subscribers suddenly terminated. Reason: 'repeated violations of Community Guidelines' - no specific videos cited. Revenue loss ~ €6,500/month. Sponsor contracts with penalty clauses.

Strategy

Urgent motion for interim injunction at LG Cologne. Arguments: DSA Art. 17 (statement of reasons) + Art. 22 GDPR. Urgency demonstrated through active sponsor contracts and reach loss.

Result

Interim injunction granted after 9 days. Channel reactivated with all videos and subscribers. Main proceedings unnecessary due to settlement.

Problem

Seller account suspended after 6 years with Top-Rated status. €5,800 held in Managed Payments. eBay's reasoning: 'suspected unauthorized account use' - yet client was demonstrably the sole user.

Strategy

Formal letter based on BGH VIII ZR 244/10 (eBay may only suspend for good cause) and P2B Regulation Art. 4 (reasoning + complaint right). Security logs as evidence: no third-party access.

Result

Account and Managed Payments payout released after 14 days. eBay covered legal representation costs.

Problem

12-year-old's account deleted over alleged 'filter bypass' - automated moderation, no human review. Limited UGC items (incl. a Dominus) and 4,500 Robux worth ~ €1,250 lost. Two years of progress gone.

Strategy

GDPR Art. 22 + particularly strict application to minor's accounts (Recital 38 GDPR). Plus: § 110 BGB for Robux purchases. Formal letter to Roblox Corporation in San Mateo (consumer's home venue).

Result

Account and all items incl. Dominus restored after 5 weeks. Robux balance preserved.

Problem

Account disabled over 'off-platform behaviour' (client made a comment on X that Discord disliked). 12 connected servers, ~1,200 paying coaching members. Monthly loss ~ €12,000.

Strategy

Off-platform behaviour clauses under BGH doctrine (third-party effect of ToS) regularly invalid. Formal letter with DSA Art. 17/20 + § 307 BGB. Reference to business damage + demand for reinstatement.

Result

Account and 8 of 12 servers reactivated after 3 weeks. Settlement payment for remaining 4 servers. Coaching program could continue.