2025€1,250 · 35 days
Roblox account of a minor deleted without hearing
Account and all items incl. Dominus restored after 5 weeks. Robux balance preserved.
DSGVO Art. 22DSGVO Erwägungsgrund 38§ 110 BGB
Roblox
Roblox account banned? Particularly relevant for parents.
Automated moderation without human review, Robux loss, lost item inventory, banned children's accounts: Roblox is fully subject to GDPR and EU digital-content consumer law.
Roblox Corporation (San Mateo, USA) · EU – Brüssel-Ia Verbrauchergerichtsstand
Typical Roblox suspensions
- Permanent ban of a child's account without traceable reason
- Loss of purchased Robux and Limited items in the 4-figure range
- Suspension for alleged chat violations from automated filters
- Account deletion over date-of-birth verification
- Ban for allegedly user-created 'exploit content'
- Suspension after parental chargeback for unauthorized Robux purchase
- IP ban that affects the whole family
- Sudden ban of a Premium subscription without warning
Legal grounds
Legal levers
Roblox Corporation (USA) offers services in the EU and is subject to DSA, GDPR and § 327 BGB. With minors, additional protection under § 110 BGB applies.
§ 110 BGB
Voidable contracts of minors
Robux purchases without parental consent are voidable. Parents can claim back under § 812 BGB. A suspension over chargeback is itself unlawful.
GDPR Art. 22
Ban on solely automated decisions
Roblox chat filters and moderation AI suspend without humans in the loop. Per ECJ C-634/21 that's prohibited profiling with significant impact.
DSA Art. 17
Statement of Reasons
Roblox must specify: which violation, which clause, automated or manual. 'Community Standards violation' is not enough under the DSA.
§§ 327c, m, r BGB
Digital-content consumer rights
Robux, Limited items, Game Pass content are digital content. Loss without compensation is unlawful - Limiteds often have 4-figure replacement values.
GDPR Art. 8
Children's data protection
Accounts under 16 trigger heightened consent and processing requirements. Breaches are an additional lever and trigger damages under GDPR Art. 82.
Brussels Ia Art. 18
Sue at consumer's home court
Even against Roblox Corporation (California), consumers sue at home. US choice-of-court clauses are void against EU consumers.
How we proceed
- 01
Evidence & GDPR data request
We secure suspension notice, Robux purchase history, item inventory, chat logs, and file a GDPR Art. 15 request - including moderation decision logs.
- 02
DSA complaint (Art. 20)
Internal complaint, DSA-compliant, with concrete legal levers. Automated false positives often get reversed at this stage.
- 03
Formal letter with deadline
Formal letter to Roblox Corporation (and EU rep where applicable) with quantified compensation claim and 14-day deadline. Damages noticed under DSA Art. 54.
- 04
ADR or court action
On stalling: certified out-of-court dispute body (DSA Art. 21) or action at consumer's home court with an injunction if items are at risk.
Frequently asked questions
My child is banned - what can I do?
With minors you have particularly strong levers: § 110 BGB on purchases, GDPR Art. 8 on data. We represent you as your child's legal representative.
What does representation cost?
Initial assessment is free. Fees depend on procedure and stakes - with Limited items or large Robux balances the value at stake is often substantial. Direct billing with legal expense insurance.
Do I get Robux and items back?
Yes, on reactivation the inventory is preserved. On final loss compensation under § 327r BGB - Limiteds are valued at market price, not purchase price.
My child bought Robux secretly - reclaimable?
Yes, purchases by minors without parental consent are voidable under § 110 BGB. If Roblox bans because of that, the ban itself is unlawful.
Roblox doesn't respond to complaints - is that even allowed?
That is the DSA violation. DSA Art. 20 requires functioning internal complaints. Platform stalling is its own lever.
Multiple family members affected via IP - what now?
IP bans hitting uninvolved family members are disproportionate (§ 307 BGB). We argue for selective banning of the relevant account only.
Successful cases on this platform
All casesMore Gaming platforms
Fortnite / Epic Games
Account bans, V-Bucks loss, skin recovery. EasyAntiCheat false positives are challengeable.
Steam / Valve
VAC bans, trade bans, 5-figure CS2 inventory losses possible. Anti-cheat black box is challengeable.
PlayStation Network
Suspension, console ban, library loss. Hardware ban as interference with property.
Riot Games (Valorant, LoL)
Vanguard HWID bans, permabans, smurf bans. False positives documented.